Viaduct Harbour Marine Village (VHMV) is situated in the heart of Auckland City on the Central Business District’s spectacular waterfront. It provides premium marina facilities in a prestigious residential, commercial, and entertainment precinct.

The Marina provides full security and general berth services for vessels up to 50 metres, or larger by arrangement, including all boat maintenance, refurbishment, and provisioning requirements.

Management Toolbox was engaged to document standard operating procedures and performance standards for VHMV. The project was undertaken to provide standardisation of the day-to-day tasks of the internal staff, and to provide a set of minimum performance standards.

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